Refund Policy

Last updated: 23 October 2026

Humelié makes personalised digital lullaby keepsakes. You hear a free preview before you order, so you know what you are buying. This policy explains when we refund or fix an order.

Our promise

If something is wrong with your order, tell us and we will fix it. If we cannot fix it, or the problem is a major failure, we will refund you. A fix means we send you a corrected song, keepsake link or card.

When we will fix it or refund you

• The keepsake link, song or printable card does not work, is incomplete or is not what we described on the website.
• The baby's name is wrong or misspelt in the song or card and the name was entered correctly on your order.
• The star map does not match the birth date, time and city you gave us.
• We have not delivered your order within 48 hours of payment.

To ask for a fix or refund, contact us within 14 days of receiving your order. Tell us your order number and what is wrong. We will reply within 2 business days.

Cancelling before delivery

You can cancel for a full refund at any time before we send your keepsake. After it has been sent, the refund rules above apply.

Change of mind

Please listen to your free preview before you order. If you do not love it, simply do not order. Because you hear a preview before you pay, and because each keepsake is made for one baby, we do not offer refunds for change of mind after your keepsake has been delivered. This does not affect your rights under the Australian Consumer Law, set out below.

Mistakes in the details you gave us

If you entered the wrong birth date, time, city or name spelling, email us and we will send you a corrected card once at no charge. This includes babies who arrive after the due date you used: send us the real birth details and we will send an updated star map card free.

How refunds are paid

Refunds go back to the original payment method. Your bank or card provider may take a few business days to show it.

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. This policy is in addition to those rights and does not limit them.

Contact us

Use the contact page and include your order number.