Delivery Policy

Last updated: 21 September 2026

Everything we sell is digital. Nothing is posted, so there are no shipping fees.

What you receive

• Your personalised lullaby in the style you chose.
• A private keepsake page that plays the lullaby on any phone, with your gift message.
• A printable card with the lyrics, a QR code and the birth-night star map.
• Any extra style versions you added at checkout.

How and when it arrives

We email your keepsake link and printable card to the email address you gave at checkout within 24 hours of your order. Most orders arrive sooner. If you have not received it after 24 hours, please check your spam or junk folder, then contact us.

Preview for names not in our instant library

Popular names play a free 45-second preview straight away. For any other name, we make the preview for you and email it within 24 hours. The email has a button to order if you love it. You pay nothing to receive the preview.

Wrong or mistyped email address

Please check your email address before you pay. If you gave us the wrong address, contact us with your order number and we will resend your keepsake to the right one.

Delays

If something delays your order beyond 24 hours we will email you. If we have not delivered within 48 hours of payment you can ask for a full refund under our Refund Policy.

Save a copy

We recommend you download your song and card and save a copy when they arrive.

Printing the card

The card is a file you print yourself at home or at a print shop. Frames and printing are not included.

Contact us

Use the contact page and include your order number.